Building trust is something anyone wanting to be a successful leader must do. Trust underpins every relationship in the workplace - between boss and employee, between colleagues, and between businesses. Trust isn't something that is inherent; it must be forged through consistent action. While there are many ways to become a trusted leader, they typically have some common traits, known as the "Five Cs."
A committed leader is someone who is loyal to the cause, the vision, and the team. She perseveres despite setbacks, When a leader is committed, she will build the trust of those around her by staying present, engaged and positive. Commitment is the number one thing a leader can demonstrate to build trust.
A trustworthy leader is connected to those who look up to them. They resist the temptation to get bogged down in the day-to-day grind and become neglectful of those who depend upon them. They never come off as distant or detached in their leadership role. They are willing to take some time away from their daily commitments to get to know their team members in a meaningful way. This helps the team to see their leader as a trusted person who cares about them and values their involvement.
A trustworthy leader gets to know their employees, listens to their concerns, and responds in a meaningful way - each and every time. This doesn't mean coddling them; a trustworthy leader expects their team members to perform their jobs professionally. But a trusted leader knows that no one is perfect. People make mistakes, suffer hardships, and sometimes just need to know that someone cares. A great leader "has the back" of each member of their team.
Consistency for a leader is key. A trusted leader maintains a calm and collected demeanour, even under fire. Their staff are therefore more likely to approach them with their great ideas, as well as with their legitimate concerns. By maintaining consistent expectations, and reacting in a consistent manner, the leader builds trust with their team.
A great leader invests time in getting to know the issues, expands their skills, and participates in continuous learning. They don't pretend to be an expert in all things. They surround themselves with skilled, knowledgeable people and rely on their expertise. The leader's employees trust them for being straightforward and honest.
The Sixth "C"
A great leader communicates clearly, concisely, and coherently.
As you develop your leadership practice, applying these “C’s” will increase the speed with which you succeed.
Until next time … ‘Choose to Lead’.